Need help with Memorie? We're here to support you in preserving your family's most precious memories.
Common Topics
📸 Capture & Curation
Learn how to photograph artwork, organize walls, and add context to your artifacts.
💎 Plans & Purchases
Questions about Memorie Essential, restoring purchases, or understanding your plan.
💾 Backup & Restore
How to export your memory archive, create backups, and restore your collection.
🔧 Troubleshooting
Fixing visual issues, performance concerns, or unexpected behavior in the app.
How to Contact Support
Email us at: rifqi.efforts@gmail.com
Please include:
- Device model (e.g., iPhone 15)
- iOS version (e.g., iOS 17.4)
- App version (found in Settings)
- Short description of the issue
- Steps to reproduce the problem
Response Time
We aim to respond within 2–5 business days. Memorie Essential users receive priority support.
Community Support
For product feedback and open discussion, we also support GitHub Discussions as a public support channel.
Add your repository discussion link here once enabled.
A Friendly Note
Please do not include sensitive personal information (passwords, financial details) in support emails. We will never ask for this information.